Frequently asked questions
How do I place an order?
There are various ways the place an order with Embroidery Central, The best way to place an order is online in our shop. Alternatively you can to email over a list of your requirements to firstname.lastname@example.org All we need are the product codes, quantities, colours of the garments and sizes you want them in. Attach your logo and give a brief description of what you’re looking for.
We will email back with a detailed quote and any information you need to proceed with your order. You can also give us a call on 01623 759728 where a member of the team would be happy to help.
Do you have a minimum order?
We realise customers do not always need multiple garments so we offer the flexibility of no minimum order.
Remember that to qualify for free set up you need to order a minimum or 10 garments and we will digitise your logo for free free.
If you order less than 10 garments – you will have to pay to have your logo set up.
We charge £14.95 +vat for a left chest sized logo and £14.95 +vat for a large back logo.
Can I have more than one logo on my garments?
Send over all the images of the logos along with where you want them placed on the garments. We can embroider or print the logos, so let us know what you would like.
I need some personalised garments by the weekend – is this possible?
Our standard turnaround time is 14 working days from cleared payment.
We offer an Express service – this usually takes 3-5 days. If stock is available we have been know to turn orders around even quicker than this.
Express service is charged at a premium rate. Email for more information.
Can I have a sample, before I place a larger order?
We do offer a plain sample service. We ask for a deposit to cover the costs of the sample. This fee is redeemed minus a 30% restock charge if the garment is returned in perfect condition. Or it can be used as part of the order.
We will embroider or print samples, but there is a premium price for this service. Email now for more information.
I already have some garments – Will you embroider them for me?
We do offer this sort of embroidery service. We will also print them if required.